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What You Agree To When You Use railapp

Using railapp means accepting the terms on this page — they cover your account, how we handle your data, and what applies to your region.

Account EligibilityJurisdiction-Dependent AccessData Handling PolicyPayment Method TermsAccount Security Rules
railapp What You Agree To When You Use railapp
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Account security and data handling sit at the core of how railapp operates. We use SSL encryption across every page and transaction, and your account credentials are stored in hashed form — never as plain text. Session tokens expire after inactivity, and any login from an unrecognised device triggers an OTP verification step to your registered mobile number. For players using bKash, Nagad, or Rocket, wallet-linked account details are not stored on our servers after a transaction completes.

Data Retention

We retain account data for as long as your account is active and for the period required under applicable regulations. You can request a summary of what we hold at any time through support.

Cookie Policy

We use functional and analytics cookies to keep your session running and to understand how the platform is used. You can manage non-essential cookies through your browser settings.

Account Access Requests

To request access to, correction of, or deletion of your personal data, contact support with your account details. We process these requests in line with applicable data protection rules.

Who to Contact

Direct any data protection concern or formal policy question to our support team via the email channel in your account settings. We aim to respond with a case reference within two business days.

LEGAL SUPPORT CONTACT

Reach Us for Legal and Account Queries

If you have a question about these terms, want to understand how a specific clause applies to your account, or need to make a formal data or policy request, our support team handles these through the channels below. Response times for formal legal or data requests may be longer than standard account queries — we'll confirm receipt and give you a timeline when you write in.

Team online

Live Chat

Open the chat window from any page on railapp for direct support. Available during platform operating hours for account and policy questions.

Email Support

Send formal legal queries, data requests, or account-related policy concerns to our support email address listed in your account settings.

Account Help Centre

The help section inside your account covers common questions about terms, wallet conditions, and what happens if your region's eligibility changes.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data handling, and how our policy applies to players in Bangladesh and other eligible regions.

Yes. Access to railapp and the services described in these terms depends on your local law and eligible region. If your jurisdiction restricts online gaming or financial transactions with platforms like ours, those restrictions apply to you regardless of what our terms say.

You can. Submit a data access request through our email support channel with your registered account details. We will confirm what data we hold and provide it in a readable format within the timeframe required by applicable rules.

When you close your account, we retain certain data for the period required under applicable financial and regulatory rules. Data not required for compliance purposes is removed. You can ask support for specifics about your own record.

Both sets of terms apply independently. railapp governs your account and the platform side of each transaction. Your wallet provider governs the transfer on their end. A dispute with your wallet provider needs to go through their process; our support handles the account side only.

Contact support immediately through live chat or email. We can suspend session access, reset your credentials, and review login activity. Any unrecognised device login also triggers an OTP step, so check your registered mobile number for recent verification messages.

We notify registered accounts of material changes before they take effect. The updated terms are posted on this page with a revision date. Continuing to use the platform after the notice period means you accept the changes.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.