Verify Your railapp Account
Verification is the step that unlocks full withdrawal access and protects your account balance from unauthorised requests. We ask for a government-issued photo ID and a selfie — the same combination banks use for mobile account opening. Documents upload directly from your phone camera inside the account settings panel; there is no need to email attachments. The review checks that the name
and date of birth on the document match your registered account details. A verified account also means our support team can action account recovery requests quickly if you ever lose access to your phone. Most document checks complete without manual intervention, though unusual submissions may be reviewed by the verification team.
- Open Account Settings — Go to your account profile and tap the verification section. The current status — pending, under review, or verified — is shown at the top.
- Upload Your Photo ID — Take a clear photo of your NID, passport or driving licence. Both sides are required for national ID cards. Upload directly from your phone camera.
- Submit a Selfie — Take a live selfie holding your ID document. This step confirms the document belongs to the person opening the account.
- Review Complete — Once verified, the status updates in your account panel and withdrawal access is fully active. You receive a confirmation in your registered contact.