Reference

How railapp Handles Your Privacy

This page sets out how we collect, use and protect the account and payment information tied to your railapp wallet — the same data that moves when you send a bKash deposit or verify a Rocket withdrawal.

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railapp How railapp Handles Your Privacy
DATA HANDLING

How We Protect What You Share

Keeping your account data locked down isn't a one-time setup — it runs through every login, every wallet transfer and every cookie we drop on your browser. From the OTP check at sign-in to the way we log a bKash or Rocket transaction reference, each step is designed so your details stay tied to you and no one else.

Account Security

Your login is tied to your registered mobile number and confirmed with an OTP each time you sign in, so a stolen password alone can't move funds through bKash, Nagad or Rocket.

Cookie Use

We use cookies to keep your session active and remember your preferred payment rail, whether that's Nagad or Rocket, so the chip row loads the way you left it last visit.

Data Retention

We keep transaction records, including bKash deposit references and withdrawal confirmations, for as long as needed to resolve a support query or meet regional recordkeeping rules.

Request Changes

Contact our support desk if you want to correct a wallet number, close your account, or ask what device and payment information we hold against your profile.

REACH US

Where To Ask About Your Data

If you want to know exactly what we hold on your account, our support paths are built for that conversation, not just general help. Whether it's a question about a bKash deposit reference, a Rocket withdrawal log, or how long we keep your login history, you can raise it directly and get a clear answer tied to your own account.

Team online

Live Support Chat

Message our support desk directly from your account dashboard when you want to know what wallet data we hold on your bKash or Nagad transactions, or ask us to review a specific entry.

Email Requests

Send a written request if you want a copy of the account information tied to your railapp wallet, including Rocket payment references and login history tied to your device.

Account Settings Page

Open your account settings to check what contact details and payment identifiers we hold, and update your mobile number or wallet reference without contacting support first.

Common Questions About This Policy

These are the questions we hear most from account holders checking on how their data is handled, from wallet references to cookie settings, before they carry on using the lobby.

We collect your mobile number, device details and wallet transaction references from bKash, Nagad or Rocket needed to verify deposits and run your account securely.

We only share wallet or transaction data with the parties needed to confirm a bKash, Nagad or Rocket payment; we don't sell your details for marketing purposes.

We retain account and payment records for as long as needed to handle disputes, support queries or requirements under the rules that apply in your region.

Yes, reach our support desk through your account dashboard or by email to request a correction to your wallet reference, mobile number or stored details.

Access to your account and certain payment methods depends on your local law and eligible region, so some data handling steps may differ where you're located.

Cookies keep your session active and remember your chip-row payment choice between bKash, Nagad and Rocket, plus basic settings like your preferred game category.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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